Privacy Policy

Who we are

This website is run by Tom & Jerry's, Inc., 9943 Dawson Rd, Fort Loramie, OH 45845 ("we", "us"). This policy covers tomjerrys.com and the information you give us when you call, email or hire us.

Information you give us

When you call, email or ask us for a quote or service, we may collect your name, phone number, email address, service address and details about the work you need. We use it to answer you, schedule and carry out the work, send estimates and invoices, and handle warranty or follow-up questions.

Our contact form

If you use the request form on our contact page, the details you enter (name, phone, and optionally your email and address, plus your message) are sent by email to our office so we can respond. Our website provider receives a copy to make sure the form is working, and the email is delivered through an email-sending service. A copy of each request is kept on our web server for up to 90 days in case a message fails to deliver, then deleted. We do not add you to a mailing list.

Information collected automatically

This website does not have accounts or online payments. Like most websites, it does collect some information automatically:

• Analytics. We use Google Analytics to understand how people find and use the site: pages viewed, how you arrived, approximate location (city level), device and browser type, and whether a phone number or email link was tapped or the contact form was sent (not what you typed in it). Google Analytics uses cookies to do this. Google's use of the data is covered by Google's Privacy Policy.
• Server logs. Our web server keeps standard logs (IP address, browser type, the page requested and the time) for security and troubleshooting.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The site works the same without them.

How we share information

We do not sell or rent your personal information. We share it only with companies that help us run the business, such as our website host, analytics provider, and the suppliers or manufacturers we work with on your job (for example, to register an equipment warranty), and when the law requires it.

How long we keep it and how we protect it

We keep customer records for as long as we need them for the work, warranties, and our tax and legal obligations. We take reasonable steps to protect the information we hold, but no website or system is completely secure.

Children

This website is not aimed at children under 13, and we do not knowingly collect information from them.

Your choices

You can ask us what information we have about you, or ask us to correct or delete it, by calling or emailing the office. We will do so unless we have to keep it for legal or business-record reasons.

Links to other websites

This website may link to other sites. We are not responsible for how those sites handle your information.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page shows when it last changed.

Contact us

Tom & Jerry's, Inc.
9943 Dawson Rd, Fort Loramie, OH 45845
(937) 295-3243 · office@tomjerrys.com